Shipping and returns

Know the current terms before checkout.

This page summarizes repository-approved commercial facts. Shopify checkout and the store's written policy pages remain the final source for available services and terms.

Shipping

Two recorded shipping options.

StandardFree for every NEONOX order
Express$15 per order
DestinationsUnited States only unless checkout already supports the destination.
Final availabilityServices, timing, destinations, taxes, and final charges are displayed at checkout.

Purchase options

Choose your one-time offer.

  • 1 Bottle for a focused start.
  • 3-Bottle Bundle (Save $26).
  • 6-Bottle Bundle (Save $101).
Shop NEONOX

Returns

Contact us before sending a return.

Return requests must be made within 30 days after delivery. Unopened products may be eligible for return after contacting Neogevity. Opened products are not returnable unless damaged or defective.

Neogevity covers return or replacement shipping for verified damaged, defective, or incorrect orders. Customers pay return shipping for approved discretionary returns. No broad satisfaction, results, or money-back guarantee is offered. Review the written Refund Policy for the complete process and terms.

For an order-specific question, use the Contact page with your order number. Do not include medical or other sensitive personal information in the form.