Shipping policy

Last updated: July 25, 2026

Where We Ship

We currently ship within the United States only, including all 50 states. We don't ship internationally at this time. If you'd like us to notify you when international shipping opens up, email support@neogevitylife.com.

Shipping Rates

Method	Cost	Estimated Delivery
Standard	$6.95	3 to 7 business days
Standard on orders $160+	Free	3 to 7 business days
Express	$15.00	1 to 3 business days

Rates are calculated at checkout before you pay. Delivery estimates start from the day your order ships, not the day you place it.

Order Processing

Orders are processed Monday through Friday, excluding federal holidays. Most orders leave our facility within 1 to 2 business days. Orders placed after 12:00 PM Central on a Friday are typically processed the following Monday.

Tracking

You'll get a shipping confirmation email with a tracking number once your order is on its way. Tracking can take up to 24 hours to show activity after the label is created.

Delays

Delivery estimates are provided by the carrier and aren't guaranteed. Weather, carrier backlogs, and holiday volume can add time. If your package hasn't moved in 7 business days, email us and we'll open a trace with the carrier.

Incorrect Addresses

Please double-check your shipping address at checkout. We aren't able to reroute a package once it has shipped. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we'll refund the product price minus original shipping, or reship at your cost.

Lost or Stolen Packages

If tracking shows delivered but you don't have the package, check with your household and neighbors first, then contact us within 7 days of the delivery scan. We'll work with you and the carrier to resolve it. We're not able to replace packages reported more than 14 days after the delivery scan.

Contact

Neogevity Life
100 E Royal Ln, Ste 125
Irving, TX 75039
support@neogevitylife.com