Refund policy

30-Day Return Window

Contact Neogevity at support@neogevitylife.com before returning any item. Return requests must be made within 30 calendar days after delivery and should include the order number and reason for the request.

Eligible Returns

Unopened, sealed products may be eligible for return after Neogevity approves the request. Opened products are not returnable for preference, taste, or lack of desired results unless the item is damaged or defective.

Damaged, Incorrect, or Defective Orders

Contact Neogevity within 30 days after delivery with the order number and available photos or details. For verified damaged, incorrect, or defective orders, Neogevity will provide a refund or replacement and will pay reasonable return or replacement shipping.

Discretionary Returns

For an approved return based on preference or change of mind, the customer is responsible for return shipping. Original outbound shipping is not refundable except when the order was damaged, incorrect, defective, or affected by a Neogevity fulfillment error.

Refunds

Returned products must be received and inspected before a discretionary refund is approved. Approved refunds are issued to the original payment method. Processing and posting times vary by payment provider.

No Broad Satisfaction Guarantee

Neogevity does not offer a broad satisfaction, results, or money-back guarantee. This does not limit the damaged, incorrect, or defective order process described above or any rights that cannot be excluded by applicable law.

Contact

Neogevity Life
support@neogevitylife.com