Refund policy

Last updated: July 25, 2026

30-Day Satisfaction Guarantee

If NEONOX isn't right for you, contact us within 30 days of your delivery date and we'll make it right. This applies whether the bottle is unopened or you've already started using it.

What You Can Return

  • Unopened bottles only, in original, resalable condition, returned within 30 days of delivery: full refund of the product price.
  • Multi-bottle bundles: unopened bottles are refunded at their per-bottle bundle price, not at the single-bottle price.
  • Opened bottles aren't eligible for a refund. If you're unsure whether NEONOX is right for you, email us at support@neogevitylife.com before opening it.

What Isn't Refundable

  • Original shipping charges.
  • Return shipping, which is your responsibility unless the item arrived damaged, defective, or incorrect.
  • Product returned more than 30 days after delivery.
  • Product bought from a retailer or third party other than neogevitylife.com. Please contact the original seller.

How to Start a Return

Email support@neogevitylife.com with your order number and the reason for the return. We'll reply within one business day with return instructions and an address. Please don't ship anything back before you get those instructions, since unauthorized returns can't always be matched to an order.

Refund Timing

Once we receive and inspect your return, we'll approve or decline it and email you either way. Approved refunds go back to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it can take another billing cycle to show on your statement.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, or isn't what you ordered, email support@neogevitylife.com within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund including shipping, at no cost to you. You won't need to send the damaged product back.

Subscription Orders

Subscription shipments are covered by this same 30-day guarantee. Canceling a subscription does not automatically refund a shipment that has already gone out. See our Subscription Terms for how to stop future shipments.

Order Changes and Cancellations

We process orders quickly. If you need to change or cancel an order, email us as soon as possible. If it has already shipped, we'll handle it as a return under this policy.

Contact

Neogevity Life
100 E Royal Ln, Ste 125
Irving, TX 75039
support@neogevitylife.com