Cancellation policy

Last updated: July 25, 2026

What You're Signing Up For

Subscribe & Save is an automatically recurring order. When you select it at checkout, you're authorizing Neogevity Life to charge your payment method on an ongoing basis until you cancel. This is a negative option feature: if you take no action, you will continue to be charged and shipped product.

Price and Frequency

  • Subscribers save 20% off the one-time purchase price on every shipment, including the first.
  • The exact recurring amount and delivery interval are shown on the product page and again on the checkout page before you enter payment information, and are repeated in your order confirmation email.
  • Your card is charged each time an order is created, on the same cadence as your delivery interval.
  • Applicable sales tax and shipping are added at the same rates as any other order.

No Minimum Commitment

There is no minimum number of shipments, no contract term, no cancellation fee, and no penalty for canceling early. You keep the 20% discount on every shipment you receive, including the first one, even if you cancel afterward.

How to Cancel, Skip, or Pause

You can manage everything yourself online, using the same account you used to subscribe:

  1. Go to your account and log in with the email you used at checkout.
  2. Open Subscriptions.
  3. Choose Skip next order, Pause, or Cancel.

Cancellation takes effect immediately and stops all future charges. You can also cancel by emailing support@neogevitylife.com from the address on your order. We'll process email cancellations within one business day and confirm in writing. We will never require a phone call, a chat session, or a retention conversation to cancel.

Cancellation Timing

Cancel at least 48 hours before your next scheduled billing date. Orders that have already been billed or handed to the carrier can't be recalled, but they're still covered by our 30-day Satisfaction Guarantee. See our Refund Policy.

Renewal Reminders

We email you before each recurring charge with the amount, the date, and a direct link to skip, pause, or cancel.

Failed Payments

If a charge fails, we'll retry and email you. If payment can't be collected after our retry attempts, your subscription is paused automatically. We don't ship on an unpaid order.

Price Changes

If we change subscription pricing, we'll email you at least 30 days before the new price takes effect, and you'll have the chance to cancel first. We will not apply a price increase to a shipment without giving you that notice.

Changes to Your Plan

You can change your delivery interval, shipping address, payment method, or product quantity at any time from your account. Changes made fewer than 48 hours before a scheduled order may not apply until the shipment after next.

Contact

Neogevity Life
100 E Royal Ln, Ste 125
Irving, TX 75039
support@neogevitylife.com